Common Reasons Customers Drop Their Ed Tech Products (Part 2)

Our last blog post listed 5 common reasons customers drop their ed tech products that surface when we conduct Win/Loss interviews. Below is the rest of the list we promised in the last post: Implementation and Integration: Trust and Security: Product Delivery: Market/Industry Factors: Internal Factors: Lack of Awareness/Education: There are a lot of reasons … Read more

What You Will Learn with Win/Loss Interviews

By: Gina Boedeker

In today’s competitive landscape knowing why, exactly, you won or lost an adoption is *critical* information. 

But win/loss interviews cannot, and should not, be considered as a one-time event. Companies that implement a win/loss market research process are able to gain crucial insights on a regular basis about customer behavior, competitive positioning, and product performance.